Employee Trust Fund Board (ETFB) Project

In 2016, the Employee Trust Fund Board (ETFB) set forth on a transformative journey, recognizing the need to enhance its existing system and improve core functionalities. This marked the genesis of the ETFB Project, aimed at providing efficient services to clients. The project was initiated with a comprehensive study of ETFB's business processes, culminating in the creation of the 'Business Process Improvement Study Report.'

The objectives of the project were clear and ambitious. Firstly, to conduct a thorough analysis of ETF business processes and devise re-engineered processes, thereby improving ETFB's functions and service delivery efficiency. Secondly, to procure services from a solution development partner and create a comprehensive ETFB solution covering all re-engineered core functions. Thirdly, to provide online services for clients, fostering enhanced interaction between members, employers, and ETFB. Lastly, to elevate reporting standards through data cleansing and the establishment of an accurate accounting solution.

The scope of the project was a meticulously planned process that began with a Business Process Improvement study. It then focused on vendor selection, ensuring alignment with BPI study requirements. The development phase was divided into two iterations, with user acceptance and training being crucial. Operational Acceptance Testing was conducted to validate the solution's readiness. The Go-Live phase marked a significant transition, and the project also included the strategic purchase of the ACCPAC Sage 300 package for enhanced financial management capabilities. A year-long support period was provided to ensure continued functionality and maintenance.

The Employee Trust Fund Board (ETFB) Project had several key milestones that delineated the project's progress and accomplishments. It all began with an extensive Business Process Improvement Study (BPI) aimed at understanding and enhancing existing processes. Following this, a suitable vendor was meticulously chosen to develop core business functions based on the insights garnered from the BPI study. The development phase was divided into two critical iterations, Iteration I and II, ensuring a comprehensive and robust core solution for ETFB. These milestones collectively propelled the project towards its goals and paved the way for subsequent phases and handover to ETFB for future enhancements and integrated facilities with other relevant entities.